Frequently Asked Questions
A small antenna with an attached radio receiver/transmitter is installed on your home or business. The antenna is then pointed at one of our nearby Internet Towers. When you send and receive information over the Internet, it goes over the secure wireless link from the radio/antenna to our tower. From there, the information travels to our fiber-optic connection and then out onto the Internet.
The quickest way to find out if we service your area is to contact us via the “Contact Us” section on our website, or through our various social media pages by providing the location of your building or residence. Once we have done our research as to whether or not we can best serve you, we’ll promptly respond to your message with a personalized plan!
In order for fixed wireless internet to send and receive secure wireless signals, we mount a radio antenna to the exterior of your home or business. These antennas are smaller than a satellite TV dish and can be secured in a variety of different places. An Ethernet cable will run from the antenna along the exterior of your home or business building to a location where it can enter free of interior obstructions. Any holes that are made are properly sealed.
Most routers will work with our services including Tp-Link, Orbi-NETGEAR, and Eero Mesh. Wi-Fi routers work with our service. The newer, the better! Using older routers will act like a throttle.
Our internet service is a Priority unlimited, but defined by carrier.
We support all carriers.
No contracts and no hidden fees. We offer month to month internet service.
We will do a site survey, which can be hands-on or virtual, that helps us determine if the signal that comes from our towers or “line of sight” can be received at your home or business location with good signal strength level prior to installation. Scheduling a site survey with us does not obligate you to purchase our services.
Absolutely! We offer a 7-day money back guarantee if you are not satisfied with our wireless internet service.
We offer a recurring charge to many different credit cards and an ACH payment program.
If you need a temporary connection to a one-time event, no matter where you are, we can get you connected to the Internet.